Reference

Your Agreement With ss31 — What You Need to Know

These terms set out the rules that apply when you open and use your ss31 account, including how deposits, withdrawals and account access work.

Applies to all accountsCovers Touch 'n Go eWallet, Boost & GrabPayUpdated terms notified via accountGoverned by applicable local lawContact us to request changes

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What These Terms Cover and How They Apply

ss31 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every interaction you have with your ss31 account — from the moment you register through to every deposit, withdrawal and session you run. When you add funds using Touch 'n Go eWallet, Boost or GrabPay, the transaction is subject to both our

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account terms and the conditions of the payment provider you choose. Withdrawals go back to the same wallet or bank account you used to deposit, and our team verifies the destination before any transfer is processed. If there is a conflict between a specific promotion's terms
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and these general account terms, the specific promotion's terms take precedence for that promotion only. We may update these terms at any time; we will notify you through your registered account before material changes take effect. Continuing to use your account after that notification counts as
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acceptance. Players in Shah Alam or anywhere else in Malaysia should check that access is permitted under their local law before proceeding. These terms do not override any applicable law in the jurisdiction where you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERIES

How to Reach Us About These Terms

If you have a question about what these terms mean for your account, or you want to request a correction to your account details, our support team handles those requests directly. You do not need to raise a formal dispute — most questions about how a rule applies to your situation are resolved through live chat or email within the same session. Keep your account reference handy when you write in so we can pull up your record straight away.

HOW WE OPERATE

How ss31 Handles Your Account and Data

Behind these terms is a set of practical commitments about how we manage your account day to day. Data handling, session security and payment verification are the three areas where the terms have the most direct impact on what you experience. Here is how each of those works in practice.

Account Security

Your account is protected by OTP verification on login. If we detect an unusual access pattern, we pause the session and send a confirmation prompt to your registered number before allowing further activity.

Data Handling

We retain your account and transaction data only as long as required under applicable law. You may request a summary of the data we hold by contacting support with your account reference and a valid identification step.

Payment Verification

Every withdrawal is matched against the wallet or bank account used for deposits — Touch 'n Go eWallet, Boost or GrabPay included. This verification step is part of our account terms and cannot be bypassed.

Terms Version Control

Each time we update these terms, the new version is logged in your account with a date stamp. You can view the current version at any time from the terms section of your account dashboard.

Common Questions About Your ss31 Account Terms

These are the questions our support team hears most often when it comes to account terms, eligibility and what happens when something needs to change. Each answer reflects how the terms actually work on the platform — no paraphrasing.

These terms apply to any person who opens an ss31 account and uses the platform where access is permitted under local law. By registering, you confirm you have read and accepted them.

We notify you through your registered account before material changes take effect. Continuing to use the platform after that notification means you accept the updated version.

Yes. Contact our support team via live chat or email with your account reference and we will send you the current terms document in a format that works for you.

Yes. Any deposit made using Touch 'n Go eWallet, Boost, GrabPay or any other supported method falls under these account terms alongside the payment provider's own conditions.

Reach out to support via live chat or email. Provide your account reference and the detail you need changed. The team will verify your identity before updating any records.

The specific promotion's terms take precedence for that promotion only. The general account terms continue to govern everything else related to your account and transactions.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Infoss31 Glossary InfoPrivacy Policy Accountss31 Login

Your Agreement With ss31 — What You Need to Know

How to Reach Us About These Terms

How ss31 Handles Your Account and Data

Common Questions About Your ss31 Account Terms

01 Who do these terms apply to?

02 What happens when ss31 updates the terms?

03 Can I request a copy of the terms in a different format?

04 Do the terms cover deposits made with Touch 'n Go eWallet or Boost?

05 How do I request a correction to my account details?

06 What if a promotion's terms conflict with the general account terms?

Terms & Conditions

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