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How We Run Things at ss31

These terms set out the rules between you and ss31 when you use our platform — from account creation to deposits via Touch 'n Go eWallet, Boost, and GrabPay, and through to how we handle your data.

Account TermsData HandlingPayment RulesApplicable LawYour Rights
ss31 How We Run Things at ss31
DATA AND SECURITY

How We Handle Your Account and Data

Data We Hold

We collect the information you provide at registration plus transaction records tied to your account. We do not sell your data to third parties or use it for unrelated marketing purposes.

Cookie Use

We use functional and analytics cookies to keep your session active and understand how you navigate the platform. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login. If you notice unusual activity, contact us through live chat immediately — we can freeze the account while we investigate.

Data Requests

You have the right to request a copy of the data we hold on you, ask for corrections, or request deletion where local law allows. Submit these requests through our support email with your registered account details.

CONTACT CHANNELS

Reach Us for Legal or Account Queries

Live Chat Reach our support team through the live chat window in your account dashboard. Available for account, payment, and terms queries during operating hours.
Email Support Send detailed legal or account queries to our support email. We aim to respond within one business day for account and terms-related matters.
Help Centre Our help centre covers account verification steps, payment rules, and data request processes. Check there first for common terms and policy questions.

Questions About Terms, Rights and Accounts

These terms apply to anyone who opens an account on ss31. Access is subject to local law, and the platform is available only where permitted in your region.

We retain transaction records for the period required by applicable law. Other personal data can be deleted on request — contact support with your registered account details to start that process.

Start with our live chat support and provide the transaction reference number. We will cross-check against our payment records and respond within one business day with our findings.

Email our support team from your registered address and include your account username. We will prepare a data summary and send it back within the timeframe local law requires.

Applicable law depends on your location. Where local law applies, it governs your use of the platform. We aim to keep terms aligned with Malaysian legal requirements for users accessing from Malaysia.

We notify you through your registered contact — email or account notification — before any material change takes effect. The updated terms are always available on the legal page at ss31.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.