What Information We Hold and Why
When you create an account on ss31, we collect the details you provide directly — your name, email address, date of birth, and the mobile number you use to receive a one-time password during login. We also record transactional data tied to your wallet activity. If
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you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we log the transaction reference, amount in RM, and timestamp so we can match deposits to your account correctly and resolve any payment queries you raise. We do not store your full e-wallet credentials
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or PIN. Device identifiers and browser session data are collected automatically each time you access the platform, helping us detect unusual login attempts and keep your account secure. Location data is limited to region-level signals used solely to apply the access rules that local law requires
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— we do not track your precise GPS position. All collected data is processed for three core purposes: running your account, processing payments, and communicating with you about account activity. We share data with payment processors and identity-verification partners only to the extent needed to carry
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out those purposes, and never for advertising sold to outside parties. If you are in Johor Bahru or anywhere else in Malaysia, your data is subject to the same policy and the same protections.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.