ss31 · Deposits, Withdrawals Account Verification

Accepted Payment Methods on ss31

All payment options below are available where local law permits. Select the method that matches your everyday apps — wallet options clear quickly and require no bank login.

Touch 'n Go eWallet

Deposit and withdraw using your TNG eWallet balance. One of the most-used rails on the platform.

Boost

Link your Boost wallet for fast top-ups direct from the app — no bank login needed.

GrabPay

Use your GrabPay balance to fund your account and request payouts back to the same wallet.

DuitNow

Instant bank-to-bank transfers via DuitNow — works with most major Malaysian banks.

FPX

Online banking via FPX covers Maybank2u, CIMB Clicks and other participating Malaysian banks.

Moving Winnings Back to Your Wallet

Withdrawals go back through the same rail you used to deposit wherever possible — Touch 'n Go eWallet, Boost or GrabPay requests land in your linked wallet, while FPX payouts route to your registered bank account. Open the cashier, switch to the withdrawal tab and pick your payout method. We will ask you to confirm the destination before the request is queued.

Processing time depends on your chosen method and any pending verification steps; we do not publish a speed figure we cannot consistently back. If a request sits longer than expected, live chat is the quickest path to an update.

Go to the withdrawal tab — Inside the cashier, switch from deposit to withdrawal and choose your payout method — wallet or FPX bank transfer.
Enter the payout amount — Type the amount you want to withdraw. The screen shows the minimum and any applicable limits for your method.
Confirm your destination — Verify the wallet ID or bank account shown is correct before submitting — we route the payout to that address only.
Track the request — A confirmation appears in your account history. Reach live chat if the status has not updated after a reasonable wait.

Completing ss31 Account Verification

Verification protects your account — it means only you can request a payout and keeps your balance secure if your phone is ever lost or changed. We ask for a copy of your MyKad or passport and a selfie taken at the point of submission. Upload both through the verification section of your account settings; our team reviews submissions and updates your

status in the account dashboard. A verified account also removes the friction from future withdrawal requests, so it is worth completing early rather than at the point you want to cash out. If a document is unclear we will tell you exactly what to resubmit.

Open account verification — Go to account settings and select the verification section. The screen shows which documents are still outstanding.
Upload your ID — Submit a clear photo of your MyKad (front and back) or your passport data page — the name must match your registered account.
Take a live selfie — The selfie is taken at submission time to confirm you are the document holder. Use a well-lit background and look directly at the camera.
Wait for the status update — Our team reviews the submission and updates your account dashboard. We will reach out if anything needs resubmitting.

Topping Up Your ss31 Balance

The cashier sits inside your account menu — no separate app, no waiting for a page reload. Pick Touch 'n Go eWallet, Boost or GrabPay for wallet deposits, or choose FPX to push funds straight from Maybank2u or CIMB Clicks. We pull the payment reference automatically so the amount maps to your balance without you entering a reference code. Players in Johor

Bahru and across Malaysia use the same cashier flow on any device. Minimum amounts are shown at the payment screen; we do not invent figures here.

Open the cashier — Log in to your ss31 account and tap the cashier icon in the top menu to reach the deposit screen.
Choose your payment rail — Select Touch 'n Go eWallet, Boost, GrabPay or FPX online banking — whichever app is already on your phone.
Enter the amount and confirm — Key in how much you want to add. The screen shows the minimum for your chosen method before you confirm.
Funds hit your balance — Complete the payment in your wallet or bank app. Your ss31 balance updates once the transfer clears on our end.

Common Questions About ss31 Banking

These cover what our account holders ask most often about funding, payouts and keeping their account in good standing.

Touch 'n Go eWallet, Boost and GrabPay are all supported in the cashier. Pick the wallet already on your phone and follow the on-screen steps to complete the transfer.

Open the cashier withdrawal tab, select FPX, confirm your registered bank account and submit. The payout routes to the account you verified during the KYC process.

Yes — verification must be completed before your first withdrawal. It protects your balance and ensures payouts reach only you. The process covers your MyKad or passport plus a selfie.

The minimum varies by payment method and is displayed on the deposit screen before you confirm. We do not publish a fixed figure that may change; check the cashier for the current amount.

Wait a few minutes for the payment to clear on both sides. If your balance still has not updated, contact live chat with your transaction reference and we will investigate immediately.

We route payouts back through your original deposit method where possible. If you need to change the destination, contact support before submitting — our team can advise on the available options.

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